Shipping, Returns T&C's
Shipping
We only ship within the USA. offer complimentary ground shipping on orders over $150. Orders are shipped and delivered on business days, Monday through Friday, excluding major holidays. We use a range of shipping carriers. Please anticipate 3–7 business days for standard ground shipping once processed. Orders to Alaska, Hawaii and the US Virgin Islands take an additional 2–4 days.
Returns
If, within 14 days of receipt, you are not happy with your purchase, we would be happy to process a return for you. We will provide a complimentary prepaid return label and charge a 15% restocking fee, which will be deducted from your refund.
Please email shop@iggywoo.com to request a return. Return processing may take up to 30 days.
Refunds will be issued to the original form of payment once the returned items have been received and processed.
Shipping Protection
Shipping protection is an optional add-on available at checkout on iggywoo.com. When added to your order, it covers the items in that order against loss, theft and damage that occur in transit or upon delivery, subject to the terms below.
- What’s covered: Orders that are lost in transit and not delivered, marked delivered but stolen, or damaged on arrival. Replacement is the standard resolution. Where a replacement is unavailable, we may issue a refund or store credit at our discretion.
- Coverage window: Protection applies from dispatch until 24 hours after the carrier’s delivery date. Claims must be reported within 2 days of the delivery date for damage or theft, or within 2 days of the expected delivery date for orders that never arrive.
- What’s not covered: Orders shipped to an incorrect or incomplete address provided at checkout, items confiscated by customs or other authorities, delays that do not result in loss, orders returned to sender for reasons within the customer’s control, and orders without shipping protection added at the time of purchase. Protection covers the contents of the order, not the cost of the protection itself.
- How to file a claim: Email shop@iggywoo.com with your order number and, for damage claims, a photo of the affected items and packaging. We will confirm receipt and resolve eligible claims within 24–48 hours.
- Protection fee: The shipping protection fee is non-refundable once your order has shipped, including where no claim is filed.
- Scope: Shipping protection applies only to orders placed on iggywoo.com. It does not apply to purchases made through retailers.
- Limits: Coverage is limited to the value of the protected order. We reserve the right to deny claims we reasonably determine to be fraudulent or outside these terms.
